Contact Us
Our dedicated customer support team is available to assist you with any enquiries regarding your gaming experience, account management, payments, or technical issues. We are committed to providing prompt and professional assistance to all our valued players across the United Kingdom, ensuring your concerns are addressed efficiently and in accordance with UKGC regulations.
Support Channels and Response Times
We offer multiple communication channels to suit your preferences and urgency level. Our live chat service operates 24/7 and provides instant assistance for immediate concerns. For detailed enquiries, email us at [email protected] with responses typically within 4-6 hours during business days. UK players can also reach our telephone support at 020 3389 7542, available Monday through Friday, 9:00 AM to 9:00 PM GMT.
| Contact Method | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Immediate |
| Email Support | 24/7 | 4-6 hours |
| Phone Support | Mon-Fri 9AM-9PM | Immediate |
- Prepare your account details and relevant information before contacting us
- Select the most appropriate communication channel based on urgency
- Provide clear description of your enquiry or issue
Last updated: January 15, 2026